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FAQ

Slime Care

 

♥️ What is the slime activator I received in my order and how do I use it?
  • The slime activator spray bottle you received in your order is your key to fixing sticky slime! Using a slime activator is necessary to create and maintain the chemical reaction that results in slime. If your slime is sticky, add 1-2 sprays at a time of the slime activator and mix until it reaches your desired texture.BE CAREFUL: slime can get over activated quickly.

 

♥️ I ran out of my slime activator spray, how can I get more?Take the borax dust that is included in your order.
  • We sell much larger slime activator spray bottles (4 oz) here.

    But, you can also make your own slime activator at home!
    Here's how:

    Measure 1 cup of warm water and add 1 tablespoon of borax powder.
    Stir until all of the powder is fully dissolved. Done!


 ♥️ Is your slime too hard/stiff? 

Opaque (white glue based): Add small amounts of lotion and mix it with the slime until you get the consistency you want. 

Clear (clear glue based): Leave untouched in its airtight container by the windowsill or in direct sunlight for a day or two. Your slime will slightly melt and will break down to the perfect consistency.     

  

Returns/Cancellations 


♥️ Can I cancel my order? 

Yes, cancellation must be requested within 1 hour of your order transaction. Please email us immediately.

help@glitterslimes.com


♥️ Can I return or exchange my order? 

We don't accept returns, exchanges or do refunds. All products are final sale. 

We will happily replace products damaged during shipping if you contact us with a photo or video proof within 3 days of delivery. In this case, we ask that you ship it back to us in the condition that you received it for refunds or replacements. 

Shipping & Processing Times

Please allow 1-5 business days for your order to be processed and shipped. When selecting a shipping method, please DISREGARD any estimated date of arrival if given. Orders must be processed before they are shipped. Once shipped, you can follow the estimated days/time frame until arrival given by your shipment method chosen at check out.

For international orders please allow 8-12 business days for your order to be processed and shipped.

Our office and customer service is closed Thursday-Sunday. Business days are Monday-Wednesday in our office. 
Emails and orders received on Thursday, Friday, Saturday and Sunday will be processed and responded to on the following Monday.
 

♥️ Do you ship internationally? 

Yes, we ship worldwide! We will ship almost everywhere in the world. Shipping rates vary based on weight and distance; estimated cost will be calculated at check out.

NOTE: International shipments will take longer than domestic ones (US). Additional customs fees may apply. Customers are 100% responsible for all Duties, Taxes and/or VAT (Value Added Tax) imposed by their respective countries when shipping internationally. These taxes are NOT included in the International shipping fee and orders will not be refunded because of unwanted additional fees. Please be sure to check with your local post office to find out fees before placing an order. 

 

♥️ My package is lost/stolen 

Since your package was already shipped out and USPS officially claimed delivery, we unfortunately no longer have control over the process. Please contact your local USPS at 800-522-9085 to help locate your package, supplying the tracking number associated with your order. If after a week your package still hasn't arrived, you can file a missing mail request on the USPS website and they will help locate the package for you.

USPS Customer Service: +1 (800) 275-8777